One of the standout features of San Francisco, setting it apart from other cities in California and across the nation, is its comprehensive and accessible public transportation system. From office workers and tourists to students and members of the elderly Asian community, many depend on public transit for their everyday activities. However, while the transit system offers vital accessibility, it has also unfortunately become a hotspot for anti-Asian hate crimes, particularly targeting elderly individuals.
During the Lunar New Year, a peak travel period for many older Chinese residents headed to Chinatown to visit family and friends, we had the opportunity to speak with Jessie Liang, a public relations officer with the San Francisco Municipal Transportation Agency (SFMTA). Jessie shared insights into the agency’s initiatives aimed at safeguarding older adults and curbing AAPI (Asian American Pacific Islander) violence.
Jessie referenced data from Chinese for Affirmative Action, which has been monitoring anti-AAPI hate incidents since the COVID-19 pandemic began. Their findings indicate that 43% of hate incidents are directed at individuals of Chinese descent, followed by 16% against Koreans, 9% against Filipinos, 8% against Japanese, another 8% against Vietnamese, and 7% against Caucasians.
Jessie stressed that SFMTA’s primary mission is public safety, with a particular focus on ensuring that Asian and elderly passengers feel secure while using transit services. Transportation Director Julie Tan has noted a significant reduction in the number of anti-Asian crime incidents compared to ten years ago. To bolster safety, SFMTA has recruited numerous safety ambassadors who are trained to de-escalate potential threats aboard buses and trains. In the unfortunate event of an attack, these ambassadors are on hand to assist and address passengers’ concerns, helping them to travel with greater peace of mind. This support will continue throughout the Lunar New Year celebrations.
For those who may need assistance, Jessie recommends downloading the “sf311” app, which connects users with SFMTA’s non-emergency assistance hotline. In emergencies, such as physical assaults or medical crises, the agency urges individuals to call 911. They encourage everyone to use the app to report incidents, which facilitates prompt investigations into reported attacks.
SFMTA is also working closely with the Chinatown Community Youth Center (CYC) to deliver support services. Victims of anti-Asian violence can reach out to CYC for help with various needs including language support, filing claims, accessing medical care, and applying for treatment costs, with dedicated social workers ready to assist. Jessie passionately encourages community members to take full advantage of these resources for effective response and recovery following any incidents.
Finally, Jessie advises elderly Asian residents not to let safety concerns keep them from enjoying the outside world. While waiting for public transport, she suggests they stay alert and minimize distractions, like excessive phone use. Being aware of their surroundings can be crucial, as many assailants may take advantage of moments when passengers are distracted. Additionally, Jessie reminds the elderly that busy places tend to be safer than isolated spots and recommends steering clear of known unsafe environments, particularly when traveling alone. She emphasizes the importance of taking proactive safety measures to help protect oneself.